User Guide - For Org Managers Only

What is a Position?
A Position is a list of credentials and checks required for a specific job role, which has been set up by an employer or peak organisation on the Credenxia ...
Sat, 20 Apr, 2024 at 12:19 PM
What forms of ID are required by workers nominating for any position within the Credenxia portal?
Primary ID Secondary ID Current Australian driver’s licence Medicare Card Current Australian passport Australian Electoral Roll Curren...
Sat, 20 Apr, 2024 at 12:09 PM
Can I upload credentials on behalf of my employee?
The person completing the ID process and statutory declaration must be the actual person attending site.  For other credentials such as trade certificate, ...
Sat, 20 Apr, 2024 at 12:32 PM
Why do I have to pay for onboarding my workers?
The cost covers verification of your worker’s credentials.  It is at the discretion of your employer/contractor or the peak enterprise as to who covers ...
Sat, 20 Apr, 2024 at 12:38 PM
The following areas normally add friction to the onboarding process and lead times.
• Suppliers not entering and inviting employees into the system in a timely manner. • Employees don’t have the correct credentials for the position. • Emp...
Sat, 20 Apr, 2024 at 12:47 PM
What if the worker does not have the required credential?
The worker may have been assigned the incorrect position. If you think that your worker has the wrong position, please contact your peak enterprise and a...
Sat, 20 Apr, 2024 at 1:15 PM
The position/job role I need does not exist. Who should I contact?
If you require a new position that does not exist in your portal, simply contact your peak organisation and ask them to allocate this to you.  Once the ...
Sun, 21 Apr, 2024 at 12:50 PM
I need to remove a Position for a worker. What should I do?
Simply email support@credenxia.com and provide info, including the name of the worker and state the reason.  If you require additional support, our Cr...
Sun, 21 Apr, 2024 at 12:58 PM
Can I add the new manager in my portal?
Yes, you can simply add a new manager. This means this new manager will have the same access as you, including adding workers, assigning positions, removing...
Sun, 21 Apr, 2024 at 1:15 PM