Support and Information

Prior to accessing site, all workers will be required to access the online portal to complete the following: An identity check.  Have their work creden...

If a worker is already on the Credenxia platform (they may be registered with another organisation, or even already registered with yours), you should encou...

When you log in successfully, please click on the "Guided Help" and choose which function you'd like to learn. This is a zero-training tool, t...

You may require a position that has not previously been assigned to your organisation portal. Please contact the gatehouse or site L & D Officer and exp...

If the difficulty is that of a technical nature, contact the CredEntry support team. If it is because the employee does not have the required credential...

Each site L & D Officer will hold a master register of all available positions and their corresponding mandatory induction and credential requirements. ...

Yes, any arrangement to recoup such costs from the worker in the event that they leave prior to any mandated return of service remain the prerogative of the...

That’s fine, so long as your proof of payment receipt contains your driver’s licence number and is from the approved authority, it may be uploaded and will ...

The longest component of the current SLA between Covalent and CredEntry is 5 days for verification of a trade cert, however often these are processed within...

Both manager and the worker will be notified via email. You can simply monitor the real-time status of your workers via your org portal.  To do this, go...